Questions? Comments? Feature requests? We have a couple different support avenues:
- Documentation - sources of documentation include the printed SIMION User Manual, the Supplemental Electronic Documentation a.k.a. "Help > Supplemental Documentation" menu in SIMION 8.1 (an abridged version of which is online), SIMION "examples" folder, older "courses" folder, and hundreds of scholarly papers in the open literature that use SIMION. If you aren't sure where to find something, just ask us.
- SIMION Users Group (simion.com/discuss) is an open discussion group for general SIMION questions. Discuss with other users and with SIS.
- SIMION® Support and Development at Scientific Instrument Services (SIS), phone and e-mail support. Technical questions may be sent ATTN David Manura, or just post in the comment box below. We like hearing your experiences and suggestions for improving SIMION, and we are eager to help you out on operation or behavior of the software, general questions, bug fixes, or pointing you in the right direction, typically at no charge. There can also be opportunities for working together on topics of mutual interest—e.g. developing some example or feature to add to SIMION or publishing a paper. If you need more extensive assistance specific to your own needs and beyond the basic support level included in your SIMION purchase, such as for a more complex issue or a custom modification of the software for your application, please provide us your requirements.
Independent Consultants -
The following is a list of individuals who are offering paid,
independent consulting services for charged particle optics or mass
spec design in conjunction with SIMION. These individuals provide a
high level of experience in various areas (not just in SIMION)
and might be available to assist you in
certain aspects of setting up simulations or even do entire parts of
the design/simulation/analysis/assembly for you.
They have good relations with SIMION Support and Development
and can draw on that as needed.
Please provide details of
your requirements when requesting a quote.
Confidentiality is important, and work can be performed under
non-disclosure agreements (NDAs).
- Supplies and manufacturing: In addition to its work on SIMION, Scientific Instrument Services, Inc. (SIS) has a scientific supplies catalog (e.g. vacuum supplies, multipliers, and MS filaments) and repair business, with a network of world-wide distributors. SIS has another division supporting your OEM contract machining and assembly needs (scientificmachining.com), with specialization in precision parts for the MS and scientific market (ISO 9001-2000 certified). This second Plumsteadville, PA facility has an array of CNC lathes, mills, screw machines, and other manufacturing equipment.
Recent job offers in the SIMION community: physicist in charge particle optics, Gabriel Lippmann, Luxembourg (Apr 2013)